Dead key fob lockout

Modern vehicles can lock drivers out when a fob battery dies, a proximity system fails, or a phone-as-key app does not respond. This page targets customers who are not sure whether the issue is the key, the door, or the vehicle system.

Common causes

• Dead fob battery.
• Keyless entry not recognizing the fob.
• Phone app not connecting.
• Vehicle locked itself while the fob was inside.
• Manual key blade hidden inside the fob, but the driver is unsure how to access it.

What to know

Call first with the vehicle year/make/model. Some fobs have an emergency mechanical key, while others require a careful entry approach to get access to the cabin.